Terms & Conditions

Please read carefully the booking conditions below. These set out the Terms and Conditions of the contract between you and Red Sea Hotels (‘we', ‘us' and ‘our'), ℅ The Grand Hotel Hurghada, Hurghada, Red Sea Governorate, Egypt.

1. Scope

These terms and conditions are between you and Red Sea Hotels and apply to all bookings of hotel rooms in any Red Sea Hotels hotel, to the exclusion of all other general terms and conditions.
You agree that you will make reservations in good faith for legitimate use by you and your invited guests only and not for any other purpose, including but not limited to reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations or any reservation in anticipation of demand.

2. Room rate and tax

The room rate charges agreed when you made your reservation will apply to your booking. Meals, mini bar, drinks and other extras are not included in room rate charges, unless otherwise specified. All charges are inclusive of local taxes including VAT and must be paid in the currency displayed on website. Room rate charges and any pre-paid extras must be paid at the time of booking. Any additional charges incurred during your stay at the hotel must be paid on check-out.

3. Cancellation, modifications and no-show

You may cancel or modify your booking up to 24 hours prior to check-in.

  • If you cancel your booking more than 24 hours before check-in, your pre-paid room rate will be refunded in full. Pre-paid extras will be refunded minus any cancellation charges stated at time of booking.
  • If you cancel your booking less than 24 hours before check in or you do not check in to the hotel, pre-paid charges will not be refunded.
  • If you modify your booking more than 24 hours before check-in, any refund that is due will be refunded to you.
  • If you modify your booking less than 24 hours before check in, pre-paid charges will not be refunded.
  • If you have booked a room through a travel agency, an online travel agency (such as Booking.com, Expedia, Hotels.com or TripAdvisor) or a tour operator, you must cancel or modify your booking through the agency that you used to make the booking.

Refunds of prepaid charges are generally processed within five business days after your request to cancel or modify your booking.

4. Check-in

Hotel check-in is available from 2pm local time. If a room is available for early check-in, you can check in early. Depending on the hotel an early check-in fee may apply payable at the time of check-in.

5. Check-out

You must check-out from your room by 11am local time. If you do not check out by 11am, a late check-out fee may be charged. If you have not checked-out by 4pm local time, we may charge an extra night. Open balances will be charged to your credit card on file.

We can store your luggage for one day on the day of check-out.

6. Late check-out

Depending on the hotel late check-out may be possible against payment of an additional fee.

7. Shortening your stay

If you need to shorten your stay, the full value of your booking will be charged if you have booked an early bird rate. If you need to shorten your stay and have booked a flexible rate, please inform our staff asap but at least before 11am on the day of your early check-out. If you inform us later than 11am a late check-out fee or even the next night’s stay will be charged depending on the time of notification and the hotel you stay in For more information see the respective rate plan details.

8. Invoice

An invoice confirming your pre-paid booking will be sent to the email address you provide at the time of booking.

Any additional charges incurred during your stay at the hotel will be invoiced by the hotel at time of check-out, and must be settled prior to leaving the hotel.

9. All inclusive board packages

If you have booked an all inclusive board package, your hotel will issue you with an ID card, bracelet or necklace. This must be shown when ordering drinks, meals and other services. Do not lose this as there may be a charge to replace it.

All Inclusive meals and snacks are subject to specific serving times which will be advised by your hotel.

The All Inclusive drinks are available between specified serving hours. These will be advised by your hotel.

Not all bars and restaurants in each hotel are included in the All Inclusive package. Some bars and restaurants may also charge after a certain time (e.g. after midnight).

Reservation is required for à la carte restaurants.

À la carte restaurant menus may include a mix of All Inclusive items and premium items at extra charge (for example steak or lobster). There may be a small cover charge for à la carte restaurants. Some restaurants may offer All Inclusive drinks when food is purchased, or All Inclusive dining when drinks are purchased.

Locally produced alcoholic and soft drinks are included in the All Inclusive service. Imported drinks, premium brands, speciality teas and coffees, fresh fruit juices, and in some hotels, bottled mineral water, are usually charged extra.

Drinks are usually served by the glass; you can expect to pay extra if ordering by the bottle.

Additional services and facilities not specified in the All Inclusive features will incur a charge.

10. Age

If you are underaged and you are not accompanied by someone of age 18 or older we reserve the right to evict you from the hotel.

11. Room occupancy, children and extra beds

Baby cots and extra beds are available on request at most of our hotels. Rooms are subject to minimum and maximum occupancy levels, which vary by room type and the mix of adults and children staying in the room. Children aged 12 or under must share with a minimum of one adult.

12. Pets

Pets other than guide dogs are not allowed. If you or your party needs the assistance of guidance dogs during your stay, please notify us in advance of your arrival.

13. Smoking, vaping and alcohol

Smoking and vaping is only permitted in designated areas and guest rooms designated as smoking rooms. If smoking or vaping is detected in any other area of the hotel, you will be charged a fine and cleaning charges. We reserve the right to not serve alcohol.

14. Damage to hotel

Any damage to rooms or the hotel premises caused by your party during the stay and items missing upon your departure will be charged to your credit card on file.

15. Behaviour and conduct

We reserve the right, at our discretion, to refuse to accept you as a guest or to evict you if you indulge in behaviour that is disruptive, threatening or abusive, if you damage property, or if you disturb, upset, put at risk or endanger any other guest, our staff or our agents.

16. Lost and found

You acknowledge and agree that Red Sea Hotels cannot be held liable for lost, damaged or stolen items. If you leave an item behind, it is your own responsibility to retrieve such item.

17. WiFi

Our wireless network is provided “as is” without warranties of any kind, either expressed or implied. We do not warrant that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our wireless network.

Our wireless network is provided to you at our discretion. Your access may be blocked, suspended or terminated for any reason.

You may not (i) use our wireless network for any purpose that is unlawful or otherwise prohibited, (ii) use our wireless network in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent, (iii) exceed typical bandwidths relevant to the period that you use our wireless network, (iv) resell, or attempt to resell, our wireless network to any third party.

We maintain a log of technical traffic data of your usage activity for system performance, maintenance purposes, for the purpose of processing criminal offences and system security requirements. We process personal data collected by us in connection with your use of our wireless network is subject to our Privacy Statement. By using our wireless network you consent to such processing.

18. Recording and photography

Any audiovisual recording, photo shoot, reproduction or representation of images including the premises and buildings of the hotel other than for strictly private use is subject to our prior approval. Permission can be obtained by contacting us at info@redseahotels.com

19. Liability of Red Sea Hotels

Our liability to you shall not exceed the amount of the charges paid by you to us save to the extent any liability cannot be excluded or limited by law. We will also not be liable to you for any special, indirect or consequential loss or damage.

20. Force majeure

Red Sea Hotels does not accept liability or pay any compensation for our failure to provide services contracted due to circumstances beyond our control, such as acts of God, (natural) disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic event, circumstance or emergency, making it impossible, illegal or preventing guests from staying in our hotels.

21. Privacy

During the reservation process and your stay, Red Sea Hotels collects your personal data. These data are processed in accordance with our Privacy Statement and also according to any applicable laws and regulations.

22. Governing law and jurisdiction

The contract will be governed by English Law and any dispute, claim or other matter which may arise in relation to your booking will be dealt with in the Courts of England and Wales. If you live in Scotland or Northern Ireland, you may choose to deal with any dispute in the courts of Scotland or Northern Ireland, as appropriate. These Terms contain some exclusions and limitations of liability. If any part of the conditions proves to be invalid or unenforceable, the rest of the conditions will remain valid.

Our customer support team can be contacted at: customer-service@redseahotels.com or by writing to: Red Sea Hotels Group, ℅ The Grand Hotel Hurghada, Hurghada, Red Sea Governorate, Egypt.

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